FAQ'S San Antonio
Daniel Hernandez (956-435-2270) our cohost in San Antonio is very helpful and experienced in rental issues and construction.
Where do I pick up my keys/front door code? 8702 Village Dr. #1103 Bldg. 11 San Antonio, Tx. 78217
Is the unit I am interested in available? Check the calendar for the property, by clicking icon "" 1. Enter your dates and click "search".
What do I do if I am planning to arrive after office hours? Call the office, 956-435-2270 the morning of your arrival, to setup key arrangements.
What do we do if we have an emergency? Call 911 then Call us at 956-435-2270
Do your properties allow pets? Pets are allowed in Pet Friendly Properties ONLY with a non-refundable $100/month fee. Violators will be asked to leave with no refund, and will be charged a $250.00 clean up fee. We will allow one pet no larger than 25 lbs. unless otherwise stated in a specific property description. Pets must be leashed at all times outside of the property as well as on the beach. If an unauthorized pet in found in any unit you will be asked to leave without warning or refund.
Do I have to bring sheets and towels? No, all our properties are supplied with one set of sheets for all beds and bath towels.
Is the kitchen equipped? The kitchen has coffee pot, toaster, pots, pans, flatware and dishes. NO blenders. Any specialty items you wish to cook with you will need to bring with you.
How old do I have to be to rent a property? The age requirement is 25 years of age, and you will be required to provide ID for verification.
Does everyone in my party have to be 21 years of age or older? No however there must be at least one parent/guardian/adult present the entire stay for all those under the age of 21 and they will be fully responsible for any and all damages to the property during the stay.
What is Self-Service? All our units are self-service and offer no maid service during the stay. We supply the start up supply of paper products. You will need to bring garbage bags, paper towels, coffee filters and bath tissue, as well as dishwashing soaps and bath soaps and laundry soap. You will need to bring your own groceries. We do not offer daily towel service but many of our units have washers and dryers.
Can I book for same day arrival? Yes but it will require you to call the office so we can process all paperwork, get signatures and check the property prior to your arrival.
Are there any other fees? 4% credit card convenience fee, and a maid service fee.
Where can I find a copy of your Terms and Conditions and other important documents I should read? You can download all the necessary documents you need by CLICKING HERE. Additionally, everything will be given to you as part of the reservation process. YOU SHOULD READ ALL DOCUMENTS CAREFULLY.
What form of payment is accepted for my deposit and final payment? We only accept Visa, Master Card, Discover credit cards for reservations deposits. Final payment at check in - Cash, 4% credit card fee, NO CHECKS.
How much is the deposit and when is balance charged? Condo reservation deposit of one night (peak) rate is required at the time of confirmation. Your reservation deposit will convert to a damage deposit at time of check in. If there are no damages, your damage deposit will be credited to your credit card account in 7-14 business days after the unit has been cleaned. House reservation deposit of 1/2 of rental amount is required at the time of confirmation. Damage deposit is required at time of check in. If there are no damages, your damage deposit will be credited to your credit card account in 7-14 business days after the house has been cleaned. NO REFUNDS ON CANCELLATIONS.
Do I need to provide ID? A valid state driver’s license is needed when paperwork is submitted for reservation. The license must be for the person making the reservation and match the name on the credit card.
What is the cancellation policy? Condo cancellations made more than 30 days before arrival will be refunded, less a cancellation charge of $75.00. Cancellations made less than 30 days before arrival will be refunded if unit is subsequently rented, less a $75.00 cancellation charge. House cancellations, you forfeit your reservation/rental amount. No exceptions...
Do your properties provide Free WIFI? Some of our properties provide FREE Limited WIFI. Check on our vacation rentals listings information on our website for more exact details. As such we make no promises as to its speed or quality of connection.
Will there be a BBQ grill I can use? No please bring your own, only gas grills are allowed with green propane tanks only. Some of our properties including the coast are in areas of High Fire Danger and every precaution should be taken to dispose of lighted products in a proper manner that will not damage the property or any of the surrounding areas.
What do I have to do when I check out? Check out 12 noon. Remember to throw all your trash in the dumpster outside and wash all your pots, pans and dishes. Raise the temperature setting on the thermostat of the air conditioner to 80 degrees. Return keys and/or bracelets and parking permits to office, if office is closed put the keys and/or bracelets and parking permits in the office key box on the fence.
Can I smoke in the property? NO, we have a very strict NO SMOKING policy and you WILL be charged if you decide to smoke in a property. When smoking outside you must make sure all doors and windows are closed. Some of our properties including the coast are in areas of High Fire Danger and every precaution should be taken to properly dispose of lit products in a proper manner that will not damage the property or any of the surrounding areas.
What time is check-in and check-out? Check-in is 3PM and check-out is 11am.
Is there a late check-out fee? Yes, there is a $25.00 per hour fee charged if you check-out past the 11am deadline.
Can we bring extra people to stay in the homes even if there are not enough beds? No. The reason why is simple. The homes are designed for a specific number of people. Additional people beyond the condo/house capacity will create a health and/or safety hazard.
Is your website secure? Yes, our website is Comodo secure.
Can we bring an RV or pop-up camper to the home? No RV's, campers or trailers are permitted on the property.